Account Verification

Overview

Account verification lets the platform confirm the details behind your store. If verification is requested, you'll see a banner in your admin pointing you to the verification page.

Uploading Your Documents

1. Go to Admin → Settings → Verification
2. Upload the documents requested by the platform
3. Submit for review

Once submitted, your documents are reviewed by the platform. The review status is reflected on the verification page and in the admin banner.

Verification Statuses

• Required — verification documents have been requested and are not yet submitted
• Pending review — documents were submitted and are awaiting review
• Rejected — the submitted documents were not accepted; re-upload to try again
• Approved — verification is complete

How Your Account State Affects Your Store

Your store moves through a graduated set of states rather than being switched on or off all at once:

• Active — everything works normally
• Checkout paused — the storefront and admin remain available, but checkout is temporarily paused for shoppers
• Frozen — the storefront is paused and the admin becomes read-only; you can still view and export your data
• Restricted — the most limited state, applied only in exceptional cases

Your admin and your storefront show matching messaging for whichever state applies, so you and your shoppers always know what to expect. Completing verification is usually the fastest way to move a store back toward the active state.

Notes

• Only the platform reviews and approves verification documents — there is no self-service approval
• Keep your documents current; the platform may request updated documents periodically