Gift Cards
Working with Gift Cards
Gift cards allow your customers to purchase store credit that can be redeemed at checkout. They are a great way to boost sales and attract new customers.
Creating Gift Cards
Navigate to Products ā Gift Cards and click Create Gift Card. Configure:
- Initial balance ā The gift card value in your store currency (e.g., $25, $50, $100)
- Recipient email ā Optionally send the gift card directly to a recipient via email
- Note ā An optional personal message from the sender
- Expiration date ā Set an optional expiry date. Leave blank for no expiration.
Gift Card Codes
Each gift card receives a unique alphanumeric code (e.g., GIFT-ABCD-1234-EFGH). The code is displayed to the customer after purchase and included in the email if a recipient is specified. For security, only the last four characters are shown in the admin panel.
Selling Gift Cards on Your Storefront
Gift cards can be sold as products on your storefront. Create a gift card product with different denomination variants ($25, $50, $100). When a customer purchases a gift card product, Cartly automatically generates and emails the gift card code.
Redeeming Gift Cards
At checkout, customers enter their gift card code in the payment section. Cartly validates the code, checks the remaining balance, and applies the available amount to the order. If the order total exceeds the gift card balance, the customer pays the difference with another payment method.
Partial Redemption
Gift cards support partial use. If a $50 gift card is used on a $30 order, $20 remains on the card for future purchases. The remaining balance is shown to the customer on the checkout success page.
Gift Card Transactions
Every gift card has a transaction history showing all activity: initial creation, each redemption with the order number and amount, and any manual adjustments. Navigate to a gift card's detail page to view its complete history.
Managing Gift Cards
In the admin panel, you can:
- View all gift cards with their status (active, redeemed, expired)
- Adjust a gift card's balance manually (with a reason note)
- Disable a gift card to prevent further use
- Resend the gift card email to the recipient