Social login for store admins (Google & GitHub), AI provider fallback with semantic cache, in-store support tickets via Command, and smarter onboarding for new stores.
June 2026 brings four merchant-facing features to Cartly: social login for the admin panel, a more reliable AI assistant, in-store support tickets, and a smarter first-day experience for new stores.
Your admin panel login page now shows "Continue with Google" and "Continue with GitHub" alongside the email and password form. Social sign-in links to your existing Cartly account — it does not create a new one. The provider verified email must match the email on your account. If there is no matching account, you are sent to registration instead.
Social sign-in is off by default and requires a platform operator to configure OAuth credentials at Platform → Settings → Auth Providers. Two-factor accounts continue to use password sign-in regardless of which buttons appear on the login page.
Command, the admin AI assistant, now runs against an ordered provider chain rather than a single model. When the primary model is unavailable or rate-limited, Cartly automatically retries with the next configured provider. A pgvector-backed semantic cache returns instant answers for questions that are semantically equivalent to recently answered ones — reducing response latency and platform cost for common queries.
Platform operators configure providers, the fallback toggle, and cache settings at Platform → AI. The connection-test button checks reachability for each configured provider before save.
Merchants can now open support tickets, follow up, and check status through Command without leaving the admin panel. Type your question or describe your issue; Command creates the ticket and shows the full thread inline as the platform responds. Tickets are numbered (#1042, #1043, ...) for easy reference in email. Priority is set automatically based on your plan tier.
Platform operators see all open tickets at Platform → Support, can reply and close tickets, and see an open-count badge in the navigation.
When you sign up for a new Cartly store, the onboarding flow now provisions a ready-to-browse Clarity storefront — sample products organised into collections, a homepage, and starter policy pages for Shipping and Returns. Currency is selected from your country. You can start editing content or launch immediately without filling an empty store first.
Existing stores that want to explore the demo content can ask platform support to run the backfill tool for their shop.