Fulfillment
Fulfilling Orders
Fulfillment is the process of shipping ordered items to your customer. Cartly supports full and partial fulfillment with tracking integration.
Creating a Fulfillment
Open an unfulfilled order and click the Fulfill button. You will see a list of all unfulfilled line items with their quantities. For each item, confirm the quantity to fulfill (you can reduce it for partial fulfillment).
Adding Tracking Information
When creating a fulfillment, you can add:
- Tracking number ā The shipment tracking code from your carrier
- Carrier ā Select from common carriers (USPS, UPS, FedEx, DHL) or enter a custom carrier name
- Tracking URL ā A direct link to the tracking page (auto-generated for known carriers)
The customer receives a shipping confirmation email with the tracking information automatically.
Partial Fulfillment
If you cannot ship all items at once, fulfill only the available items. The order status changes to Partially Fulfilled. You can create additional fulfillments later for the remaining items. Each fulfillment can have its own tracking number and carrier.
Multi-Location Fulfillment
If you have inventory at multiple locations, Cartly shows the available stock at each location when you create a fulfillment. You can choose which location to fulfill from, or split items across locations. Each location's inventory is decremented accordingly.
Fulfillment Timeline
Every fulfillment action is recorded in the order timeline:
- Fulfillment created (with items and quantities)
- Tracking information added or updated
- Customer notification sent
Cancelling a Fulfillment
If a shipment needs to be cancelled (e.g., wrong items packed), you can cancel the fulfillment. This restores the items to unfulfilled status and optionally restocks the inventory. The customer is not notified of fulfillment cancellations ā only of new fulfillments.
Packing Slips
Generate packing slips from the order detail page. The packing slip includes the order number, shipping address, and a list of items with quantities. You can print packing slips individually or in bulk from the orders list.