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Buying more AI credits

When to Buy Credits

Your plan includes AI credits every month. If you use them up before they renew, you can buy a credit pack instead of waiting or changing plans. Credits you buy pay for everything the monthly credits pay for: Cartly Command, theme changes and AI translations. See AI credits in your plan.

Who Can Buy

The store owner or an admin, on a plan with a monthly credit allowance. A store without an active paid plan or trial sees Credit packs are available on a paid plan, and a plan with unlimited AI credits does not need packs.

Buying a Pack

  1. When Cartly Command says this month’s AI credits are used up, you see a Buy credits link in its message. If you are the store owner or an admin, click it; other staff see the link but need an owner or an admin to buy. You can also go to Settings → Billing and find the AI credits card.
  2. Under Buy more credits, pick a pack. Each pack shows its credits and its price in your billing currency. If you came from Command, the smallest pack that covers the missing credits is highlighted and marked Covers this task (if none is large enough, the largest pack is highlighted).
  3. Click Pay with PayPal and approve the payment on PayPal.
  4. You return to the Billing page, which says it is checking your payment. The credits appear on the card as soon as the payment is confirmed. If you cancel on PayPal, the page says Payment cancelled and nothing is charged.

Under Recent purchases you see your last 20 purchases with their status: Waiting for payment, Paid, Failed, Expired, Under review or Refunded.

How Purchased Credits Work

  • Spent last. Your monthly plan credits and any bonus credits are used first. Purchased credits pay for what is left.
  • They carry over. Unused monthly plan credits do not carry over, but purchased credits stay when the month renews.
  • They expire. Purchased credits are valid for 12 months after your latest purchase. A new purchase moves the date for all purchased credits you still have. The AI credits card shows Purchased: N (valid until date).
  • They need a paid plan. If your plan ends, purchased credits are kept until they expire but cannot be used. The card says Purchased credits are available again on a paid plan.
  • They are non-refundable.

If You Do Not See the Packs

The AI credits card tells you why:

  • Credit packs are available on a paid plan. Choose a plan under Billing.
  • Your plan includes unlimited AI credits.
  • Credit packs are not available in your currency yet.
  • No payment method for credit packs is available in your region yet.

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