Invite Staff Members to Your Store
Inviting a Team Member
- Go to Settings → Team in your admin panel.
- Click Invite team member.
- Enter the teammate's email address and click Send Invitation.
An email is sent immediately with an accept link. The link is valid for 7 days.
Accepting an Invitation
The teammate clicks the link in the email. If they already have a Cartly account with that email address, they are prompted to log in and then automatically added to your store. If they do not have an account, they are taken through a short registration flow before joining.
After accepting, the teammate appears in the Team members list with a Staff role.
Managing Pending Invitations
While an invitation is waiting to be accepted, it appears in the Pending Invitations section on the Team settings page. You can:
- Resend — sends the invitation email again (useful if the original email was not received or expired).
- Revoke — immediately invalidates the invitation link. If the teammate clicks the link after it is revoked, they see an error message and cannot join.
Changing a Team Member's Role
After a member accepts the invitation, you can change their role from the Team members list. Click the member's name, select a new role from the dropdown, and save. Available roles: Owner, Manager, Staff, and Viewer.
Removing a Team Member
To remove a member: go to Settings → Team, click their name, and click Remove from store. Their access is revoked immediately. The member's Cartly account is not deleted — they just lose access to your store.
How Many Staff Members Can I Have?
The number of staff accounts depends on your plan. Check Settings → Billing to see your current limit. If you need more than your plan allows, upgrade from the Billing page.
Security Notes
- Invitation links are single-use and expire after 7 days.
- Revoking an invitation immediately invalidates the link — no further action is needed.
- Staff members can log in with their own password and TOTP (two-factor authentication) if enabled on their account.